Clients expect us to do the job they hired us for. We believe our job is to exceed their expectations. That means going beyond our “to-do” list to actively identify opportunities, address challenges, and make improvements even before our clients ask us to.
While we have standard policies in place, we understand that sometimes, doing things “by the book” is not the best way to achieve our client’s objectives. We treat every client as an individual, and base our solutions on what they need, not what we want.
Whether it’s a question, a complaint or a crisis, we will respond to our clients promptly and professionally. By keeping our phones on and our ears open, we keep our clients happy and assured that Access is on top of things. Access was founded on the mere principal of being accessible.
Our goal is to make our clients’ lives easier. So when it comes to fees and financial information, we provide clear communication, comprehensive reporting, and readily accessible records.
In this business, how much you care matters as much as how much you know. So we look for people who are wired to care, and care deeply, about the clients we serve. Then we encourage and empower them to do whatever it takes to make those clients happy.
While we focus exclusively on residential property management, our company has deep roots in the hospitality industry. So we have a keen understanding of how to make people happy. And that understanding drives every aspect of our client relationships.
Every community has its own unique challenges. That's why Access never takes a cookie cutter approach. We create customized solutions based on what our clients truly need.
While some communities hire a new management company every year, the majority of Access clients have been with us since the beginning. Why? Because they’ve tried with other management companies and they know they won’t find our level of dedication anywhere else.
We treat vendors and service providers as though they are part of our team. We hold them to the same high standards, and hold ourselves responsible for their performance. It’s the only way to ensure consistent quality across every inch of the property.
From 100-unit condominium neighborhoods to 3,600-home master planned suburban communities to high-rise buildings in busy urban centers, our team members have experience managing diverse properties in a range of different settings.
"The Del Webb management and activities team have made major improvements in the operations, maintenance, security, covenants enforcement, breadth and enjoyment of social activities. Further, the teams have exceptional interpersonal skills and are focused on exceeding resident expectations." Kathy, Del Webb Homeowner
“The Access team has really enhanced the resident lifestyle here. There’s always something fun going on, and the newsletter makes it so much easier to stay connected and discover new ways to enjoy our community.” John, Village Walk Homeowner
"The Access Residential Management team has been very helpful in our transition from renting in Waterleigh to owning. Alex and Rebekah have always answered our questions in a polite and prompt manner. The wonderful community events that the team coordinates have helped us to meet more neighbors and feel welcome.? Renee, Waterleigh Homeowner
“I only wish all management companies were as responsive and accommodating as “The Access team ." Jim Gray, City of Orlando District 1 Commissioner