ABOUT US

No property management company has a higher bar.
Clients expect us to do the job they hired us for. We believe our job is to exceed their expectations. That means going beyond our “to-do” list to actively identify opportunities, address challenges, and make improvements even before our clients ask us to.

We go beyond the book

While we have standard policies in place, we understand that sometimes, doing things “by the book” is not the best way to achieve our client’s objectives. We treat every client as an individual and base our solutions on what they need, not what we want.

We are there when and where our clients need us

Whether it’s a question, a complaint or a crisis, we will respond to our clients promptly and professionally. By keeping our phones on and our ears open, we keep our clients happy and assured that Access is on top of things. Access was founded on the mere principal of being accessible.

We offer honesty and transparency in every interaction

Our goal is to make our clients’ lives easier. So when it comes to fees and financial information, we provide clear communication, comprehensive reporting, and readily accessible records.

We hire, train and cultivate property management people who care

In this business, how much you care matters as much as how much you know. So we look for people who are wired to care, and care deeply, about the clients we serve. Then we encourage and empower them to do whatever it takes to make those clients happy.

Hospitality is our foundation. Happiness our focus

While we focus exclusively on residential property management, our company has deep roots in the hospitality industry. So we have a keen understanding of how to make people happy. And that understanding drives every aspect of our client relationships.

Each community is one-of-a-kind. So our property management services aren’t one-size-fits-all

Every community has its own unique challenges. That's why Access never takes a cookie cutter approach. We create customized solutions based on what our clients truly need.

We work harder. So our clients stay longer.

While some communities hire a new management company every year, the majority of Access clients have been with us since the beginning. Why? Because they’ve tried with other management companies and they know they won’t find our level of dedication anywhere else.

We make everyone part of our team. And we make excellence a team effort.

We treat vendors and service providers as though they are part of our team. We hold them to the same high standards, and hold ourselves responsible for their performance. It’s the only way to ensure consistent quality across every inch of the property.

Suburban neighborhoods to soaring city condos. Yes, we’ve done it.

From 100-unit condominium neighborhoods to 3,600-home master planned suburban communities to high-rise buildings in busy urban centers, our team members have experience managing diverse properties in a range of different settings.